Would anyone agree that human behaviors certainly lead to business results? Every one does, presumably. The core competencies in any organization would include both foundational and leadership while the key targets are the executive leaders, middle management, as well as the first-line and the emerging leaders.

The right behaviors are almost always driven by the corporate culture and values, which will then drive and support the people’s practices, company regulations, technology, directions, as well as strategies. Whenever all of the above are in line with the corporate goal and right behaviors are being observed in every dealings within and outside the organization, then, business results would turn out to be something positive as expected. This positive business result is then translated in terms of cost efficiency, revenue, profit, and market share.

The measurement that can be used could either be a balanced scorecard or a combination of the three — corporate culture survey, leadership behavior indicators, and employees satisfaction index — or both.